ION Bike FAQ Service

Service

Shipping Information

We offer free shipping on orders over 100 EUR within Europe. The shipping cost changes from country to country, and so does the delivery time.

Shipping costs

6.90€ / Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Irland, Italy, Latvia, Lithuania, Luxemburg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

49.90€ / Australia, New Zealand, South Africa

All order above 100€ receive free shipping.

Delivery

We deliver to:
Austria
Australia
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Irland
Italy
Latvia
Lithuania
Luxemburg
Monaco
Netherlands
New Zealand
Poland
Portugal
Romania
Slovakia
Slovenia
South Africa
Spain
Sweden
United Kingdom

Depending on your requested delivery location, you will receive your order via the logistics companies TNT (FedEx) or GLS (General Logistics Systems Austria GmbH).Shipping costs vary depending on the destination country.

Please contact our customer support team customerservice(at)ion-products(dot)com for more precise delivery details as delivery times vary depending on the country and location. (The delivery time depends on the type of product, which warehouse it is being shipped from and where the final delivery destination is.)

As soon as your order leaves our warehouse our shipping partners will provide a tracking number for the shipment. You will automatically get an email with the tracking number and a link to trace your shipment. If you can’t find the email in your inbox please also check your spam emails. If you did not get the shipping information email please contact our  customer service.

The logistics company will attempt delivery at another time. You will receive a message when the parcel is delivered to a partner company or to the main post office.

Yes, you can modify the delivery address within the order process.

UK Shopping information

We are now covering all customs duties and taxes associated with your orders. Additionally, our trusted shipping partner will handle all necessary customs clearance procedures, ensuring a hassle-free delivery.

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