ion water aluminum hook recall header-Australia-WA-ION-Gabi Steindl


Aluminum Hook

Recall (29.04.2020)

Unfortunately, some aluminum hooks as well as stainless steel hooks from generation 1 used on the ION C-Bar have been notes to be prone to breakage. This can be due to non-conforming materials and an inconsistent production process in a certain batch.

Because it cannot be assured beyond doubt that the built quality conforms to the required strength, we have instigated a precautionary recall for all aluminum and stainless-steel hooks of generation 1. 

“Is my hook affected?”

1. Affected are generation 1 aluminum hooks used on the ION C-Bar Hook/Slider 3.0. These are identified by their black color and having no continuous connection plate. Please see the pictures below.  

2. Affected are generation 1 stainless steel hooks used on the ION C-Bar. These are identified by their metallic color and having one single stainless-steel bridge. Please see the pictures below.  

Also note, that generation 2 aluminum hooks (identified by having a continuous connection plate) and generation 2 stainless steel hooks (identified by having two stainless steel bridges) are not affected by the recall. Please see the pictures below. Those updated versions feature a revised construction.

Please contact the dealer you purchased the product from for replacement.

Can’t find your dealer’s contact details? Use our dealer finder. 

In case you are not able to see your dealer in person, you will receive a new hook by postage. You can find instructions on how to change the hook here.

Nevertheless, even with the greatest diligence and foresight technical problems with materials can, unfortunately, not be completely ruled out. We apologize to all ION customers for any concerns or inconvenience raised by this safety notice. If you have any questions or are uncertain what to do, please contact your ION dealer.

Aluminum Hook

Stainless-steel Hook