ION Bike FAQ Service


Order Processing and Shipping Time 

USA Shipments:

Orders are processed Monday thru Friday and you will receive an order confirmation via email. We process and ship quickly to anywhere in the USA. USA orders will ship promptly from a logistic partner of Boards & More, usually within 1-3 business days of order receipt. You can expect USA shipments to arrive 2-5 business days after leaving our warehouse, depending on your proximity to Southern California. Once your package is shipped, you will receive an email including the tracking number.  

Canada Shipments: 

All Canadian orders are shipped via UPS International. Times in transit are often as fast as 1-2 days, and guaranteed within 5 business days for UPS. Order confirmations and the packing slip will show in US dollars, but your credit card company will convert to Canadian dollars on your credit card statement.

Shipping Costs

USA Shipping Costs:

We offer free shipping for orders over 99.00 USD, fixed rate of 10.00 USD for orders under 99.00 USD.

Canada Shipping Costs:

A flat rate shipping fee of 30.00 USD and also GST/PST will be charged at checkout to all Canadian orders and paid on our behalf. There are no additional brokerage charges, import duties or custom charges, so the price you see at checkout is the price you will pay, with nothing due at delivery.

ION Bike_About US_Service