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Recall

DEAR CUSTOMER, 

 

YOUR SAFETY IS OUR UTMOST PRIORITY. 

 

UNFORTUNATELY, SOME ALUMINUM HOOKS AS WELL AS STAINLESS-STEEL HOOKS FROM GENERATION 1 USED ON THE ION C-BAR HAVE BEEN NOTED TO BE PRONE TO BREAKAGE. THIS CAN BE DUE TO NON-CONFORMING MATERIALS AND AN INCONSISTENT PRODUCTION PROCESS IN A CERTAIN BATCH.

 

BECAUSE IT CANNOT BE ASSURED BEYOND DOUBT THAT THE BUILT QUALITY CONFORMS TO THE REQUIRED STRENGTH, WE HAVE INSTIGATED A PRECAUTIONARY RECALL FOR ALL ALUMINUM AND STAINLESS-STEEL HOOKS OF GENERATION 1.

  

“IS MY HOOK AFFECTED?”

1. AFFECTED ARE GENERATION 1 ALUMINUM HOOKS USED ON THE ION C-BAR HOOK/SLIDER 3.0. THESE ARE IDENTIFIED BY THEIR BLACK COLOUR AND HAVING NO CONTINUOUS CONNECTION PLATE. PLEASE SEE THE PICTURE BELOW.

2. AFFECTED ARE GENERATION 1 STAINLESS-STEEL HOOKS USED ON THE ION C-BAR. THESE ARE IDENTIFIED BY THEIR METALLIC COLOUR AND HAVING ONE SINGLE STAINLESS-STEEL BRIDGE. PLEASE SEE THE PICTURE BELOW. 

 

ALSO NOTE, THAT GENERATION 2 ALUMINUM HOOKS (IDENTIFIED BY HAVING A CONTIUOUS CONNECTION PLATE) AND GENERATION 2 STAINLESS-STEEL HOOKS (IDENTIFIED BY HAVING TWO STAINLESS-STEEL BRIDGES)  ARE NOT AFFECTED BY THE RECALL. PLEASE SEE THE PICTURES BELOW. THOSE UPDATED VERSIONS FEATURE A REVISED CONSTRUCTION.

 

PLEASE CONTACT THE DEALER YOU PURCHASED THE PRODUCT FROM FOR REPLACEMENT.

 

CAN’T FIND YOUR DEALER’S CONTACT DETAILS? USE THE DEALER FINDER

YOUR DEALER WILL REPLACE THE HOOK ATTACHED TO YOUR HARNESS. OF COURSE, THIS SERVICE IS FREE OF CHARGE. 

 

IN CASE YOU ARE NOT ABLE TO SEE YOUR DEALER IN PERSON, YOU WILL RECEIVE A NEW HOOK BY POSTAGE. PLEASE CHANGE THE HOOK ACCORDING TO THIS MANUAL: CLICK HERE 

 

NEVERTHELESS, EVEN WITH THE GREATEST DILIGENCE AND FORESIGHT TECHNICAL PROBLEMS WITH MATERIALS CAN, UNFORTUNATELY, NOT BE COMPLETELY RULED OUT. WE APOLOGIZE TO ALL ION CUSTOMERS FOR ANY CONCERNS OR INCONVENIENCE RAISED BY THIS SAFETY NOTICE. IF YOU HAVE ANY QUESTIONS OR ARE UNCERTAIN WHAT TO DO PLEASE CONTACT YOUR ION DEALER.

 

 WE ARE LOOKING FORWARD TO SEEING YOU ON THE WATER.

Aluminum Hook

 

 

Stainless Steel Hook